During this unprecedented sanitary crisis, our teams are engaged to keep on delivering the best quality service to our customers.
In order to keep them healthy and to ensure business continuity, almost all of our employees are working from home.
Our operational teams have been trained to shape their speech to the customers who are living a critical moment such as the hospitalisation or the death of a relative. Our assistance coordinators are available 24/7 to handle our customers’ requests.
Our network of providers is directly impacted by the epidemic’s consequences. As a result, response times can be longer than usual. For maintained interventions, hygiene and sanitation measures and physical distancing are applied.
Let’s be responsible and united by taking care of us and of everyone.
Our modules are dedicated to topics such as pre- and post-hospitalization assistance, critical illnesses, caregivers assistance and legal protection. They can be included in health and welfare contracts. We also offer suitable guarantees under life accidents and Borrower insurance contracts.
Before / after hospitalization
In the field of health, our guarantees cover in particular the therapeutic risks, the conflicts with the liberal or salaried practitioners (doctors, dentists, pharmacists ...) or with health facilities (hospital, clinic, cure center, nursing home...).
Legal protection assistance services can also be set up to assert your rights in case of accident or aggression.