To assist you

In order for you to consider your personal and professional travel without apprehension, we deploy automotive assistance solutions to deal with all the unexpected. Our range of guarantees allows us to assist you as closely as possible to your needs and to respond to your situation in the most appropriate way.

To assist you

Our expertise as a roadside assistance company enables us to help you in case of breakdown, theft, accident or loss of vehicle keys. We provide material and logistical support, to allow both the driver and his passengers to continue their journey, and to be accommodated if necessary.

We assist vehicles of all types: two-wheelers, cars, trucks...

Guarantees

You and your passengers

  • Provision of a replacement vehicle
  • Provision of a taxi
  • Hotel accommodation
  • Return trip to home

Your vehicle

  • Vehicle troubleshooting-towing
  • Spare parts shipment
  • Recovery of spare keys, opening of the vehicle
  • Vehicle recovery assistance

Our roadside assistance contracts can be enriched with
travel assistance guarantees.

Serving our customers

They tell how the Filassistance teams helped them

01

Laurent, 42 years old

Laurent went on a summer vacation in Spain with his family. The two vehicles carrying the family members had an accident. Laurent tells how the Filassistance teams helped them.

“We were going to the Costa Brava with my wife, my 3 children and my sister and her family. We followed each other, and on the highway, our two cars collided. Luckily, no injuries, but both vehicles were completely out of order.

I called Filassistance, who immediately took care of me by towing our damaged vehicle in a safe place, and then provided us at the disposal of a taxi to go to Bordeaux airport where a replacement vehicle was waiting for us.

Filassistance has even been able to provide a vehicle for my sister’s family, as their assistance did not manage to help them as quickly as Filassistance did for us!

The assistance coordinator even called us back to make sure that we had been taken care of by the taxi and that the replacement vehicle had been granted to us! “

02

Virginie, 38 years old

Virginia works as a sales representative for an agri-food company. During a business trip, her vehicle broke down.

“I had to go to a very important meeting with one of the biggest clients of the company, with Japanese partners. SNCF was on strike that day, so there was no train to my destination. So I left with my company car. I was halfway there when I broke down on a country road. What a blow! I called Filassistance, who towed the vehicle and offered me a vehicle to finish my journey. I was finally able to arrive serenely at my appointment!”

03

Mireille, 55 years old

Mireille tells how Filassistance helped her while her car had just been stolen.

“I went on vacation to the Gers, to my sister’s house. I stopped in a small village for lunch at the restaurant, and when I came back, my vehicle was gone! I contacted Filassistance, who organized and took charge of a hotel night, then, the next day, a train ticket so that I could continue the journey. They also organized and financed the trip to recover my vehicle which had been found with a broken window.”

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Filassistance

108 Bureaux de la Colline
92210 Saint-Cloud
France

+33 (0)1 47 11 24 24

contact@filassistance.fr