To assist you

Feeling safe at home is essential. If your home is damaged, we provide home assistance to protect your accommodation and those living with you.

We are also able to offer you guarantees to preserve your business premises.

To assist you

Assisting you in the event of a home accident is part of our expertise. For example, we accompany you to deal with the consequences of a fire, a water damage or a storm. In case of intrusion or burglary, we put in place solutions for the protection of your home.

If your home has become uninhabitable, we offer temporary relocation assistance and moving assistance.

We also assist you with everyday problems such as breakdowns or malfunctions in your home.

To preserve your business premises, some of these services are available under comprehensive business insurance contracts.


Your home

  • In case of accident
    • Cleaning, guarding the home
    • Furniture transfer
    • Help renewing lost, stolen or destroyed identity documents
    • Moving assistance in case of uninhabitable housing
  • Daily
    • Emergency troubleshooting
    • Telephone inquiry service

Your business premises

  • In case of accident
    • Cleaning
    • Transfer of furniture and stock
    • Psychological support in case of trauma
    • Customer Information
  • Daily
    •  Works assistance
    • Emergency troubleshooting

These guarantees can be offered in multi-risk residential or comprehensive business insurance contract, combined with health or travel services .

Serving our customers

They tell how the Filassistance teams helped them


Brigitte, 62 years old

Following an attempted break-in of her home, Brigitte tells how Filassistance has put in place solutions to ensure the protection of her home.

“I was the victim of an attempted burglary: the lock on my front door was ransacked, and the window of my kitchen broke. Filassistance commissioned a locksmith to secure the door and took charge of his intervention. They also brought a security guard to watch over my home while I was away, which allowed me not to stay at home and go to work. “


Frédérique, 49 years old

The Filassistance teams helped Frédérique after a fire in her home.

“A fire ravaged my apartment, while I was away for a few days on vacation. Filassistance has booked and paid for a plane ticket so that I can return home and take the steps to notify the claim. Afterwards, they organized and took care of my temporary relocation at the hotel with my 2 children. They also helped me with the administrative steps to quickly renew my identity papers. They were of great help, at a time when I was confused and in shock. “


Marc, 35 years old

Marc is an architect in the Paris region. He contacted Filassistance when his office was damaged.

“Following heavy rains and a flood of the Seine, my office was flooded. The material damage was very important. Filassistance has mandated a cleaning company to rehabilitate my premises and has borne part of the costs. They also put at my disposal a utility vehicle to move the furniture, including cabinets that contained plans for my projects. “


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    108 Bureaux de la Colline
    92210 Saint-Cloud

    +33 (0)1 47 11 24 24