Covid-19 information

During this unprecedented sanitary crisis, our teams are engaged to keep on delivering the best quality service to our customers.

In order to keep them healthy and to ensure business continuity, almost all of our employees are working from home.

Our operational teams have been trained to shape their speech to the customers who are living a critical moment such as the hospitalisation or the death of a relative. Our assistance coordinators are available 24/7 to handle our customers’ requests.

Our network of providers is directly impacted by the epidemic’s consequences. As a result, response times can be longer than usual. For maintained interventions, hygiene and sanitation measures and physical distancing are applied.

Let’s be responsible and united by taking care of us and of everyone.