To relieve you To support you To preserve you To comfort you

Events that impact the health of beneficiaries or their loved ones can generate different kinds of concerns:

  • emotional: anxiety, depression, isolation
  • physical: medical problem, weakening, difficulty to perform the gestures of daily life
  • logistics: financial difficulties, administrative or judicial procedures

Filassistance provides comprehensive assistance solutions to these situations, with guarantees tailored to each need, including offering medical and social assistance.

To relieve you

In case of health concerns, loss of autonomy or death, we provide solutions to relieve you effectively to your loved ones or in your daily tasks, including the establishment of home care services.

To support you

Your state of health can lead you to lose autonomy: we offer services to assist you in the realization of daily actions and administrative procedures, and relieve you to members of your family. We offer home help.

To preserve you

We intervene in prevention to keep you in good shape and in complete safety in your home.
In the case of hospitalization, medical treatment or surgery, we accompany you from the diagnosis to the return home.
Our teams carry out preventive assessments, and inform you about establishments and health professionals. We commission specialists to prepare your home before your return, or adapt it if necessary.

To comfort you

During difficult moments (health concerns, loss of autonomy, death), we will guide you to identify the most appropriate support system to comfort you.

Guarantees

With your children or grandchildren

  • Guard / transfer or visit of a relative to home
  • Driving to school or to the nurse’s
  • Homework help

With your ascendants

  • Guard / transfer or visit of a relative at home

With your pets

  • Walking
  • Transfer to a relative or pension

With your house

  • Housekeeper
  • Collection and home delivery of ironed linen
  • Delivery of groceries
  • Gardening / small DIY
  • Preparing to return home after an absence
  • Guarding the house

These services can be offered as part of health, dependency or funeral contracts. These contracts can be enriched with travel services.
Some of these guarantees can be included in our thematic modules.

Guarantees

Help with meals

  • Meal delivery
  • Help with the preparation of meals at home
  • Help with the groceries

Hygiene and beauty

  • Carer
  • Home beauticians

Mobility assistance

  • Accompaniment by foot or by car

With your children

  • Homeschooling for sick children
  • Ride to school
  • Sick child care: patient care at home or visit from a loved one at home

In your formalities

  • Administrative help, help with the constitution of files
  • Social, legal, retirement information
  • Provision of standard mail
  • Medico-social support
  • Moving assistance
  • Help with funeral arrangements

These services can be offered as part of health, dependency or funeral contracts. These contracts can be enriched with travel services. Some of these guarantees can be included in our thematic modules.

Guarantees

In good form

  • Home medication delivery
  • Guidance and information on institutions, place in a health facility
  • Search for health professionals working at home
  • Preparation of the home upon return from hospitalization
  • Search for specialized medical equipment
  • Prevention: assessment for memory, dependence, or incontinence
  • Memory Support Program

Safety

  • Live-in nurse
  • Remote assistance
  • Courtesy visits
  • Temporary accommodation solution
  • Adaptation of the home by an occupational therapist

For your loved ones, in case of death

  • Help in the pursuit of children’s education
  • Budget and social coaching for the family

These services can be offered as part of health, dependency or funeral contracts. These contracts can be enriched with travel services. Some of these guarantees can be included in our thematic modules.

Guarantees

Supporting you and listening to you

  • Health information, pathologies, dependency, maternity
  • Baby-blues accompaniment
  • Psychological accompaniment
  • Medical and psychological help
  • Coming from a relative at the bedside of the hospitalized or immobilized person
  • Associations and group therapy

These services can be offered as part of health, dependency or funeral contracts. These contracts can be enriched with travel services. Some of these guarantees can be included in our thematic modules.

Serving our customers

They tell how the Filassistance teams helped them

01

Ghislaine, 76 years old

Ghislaine contacted us when her husband showed signs of fatigue.

“When I noticed that my husband was having trouble making simple everyday things, I was distraught. I did not know what help we could get. Filassistance advised me on the steps to be taken to recognize the loss of autonomy of my husband, and we were able to use an occupational therapist to adapt our home. “

02

Anne-Sophie, 45 years old

The father of Anne-Sophie, Jacques, 78, was recently diagnosed with Alzheimer’s.
She is worried because he hardly eats anymore, and has already lost a few pounds. When she tells him about his weight loss, he eludes and responds that he eats. She does not know what attitude to adopt towards him. She contacts Filassistance for advice; an assistance coordinator directs his call to the doctor of the call center.
The doctor informs Anne-Sophie about the disease, and then sends her practical sheets on the behaviors to have with the people who are affected.

“I did not know how to communicate with my father anymore. The advice of the Filassistance team helped me to better understand and deal with his illness. “

03

Philippe, 55 years old

Philippe is worried because he works abroad, and notices that his mother, Jacqueline, who lives in France, is less and less autonomous. He contacts Filassistance, who puts him in touch with a Social Assistant. It provides information on the possible legal aid in case of loss of autonomy (APA, CESU, pension fund, mutual insurance, etc.). Philippe organizes for his mother a phone appointment with the social worker. Following this interview, the Social Assistant diagnosed a loss of autonomy allowing the constitution of an APA (Personalized Autonomy Allowance) file. For example, Jacqueline can benefit from additional cleaning hours, financial assistance from her pension fund for the installation of a shower and the reorganization of her home, thanks to the intervention of an occupational therapist.

“As an expatriate, I rarely have the opportunity to be with my mother. Thanks to the advice of Filassistance, I was able to help her even though I live far away from her.

04

Laetitia, 39 years old

Maxime, 15, fell during a skateboard session. As a result, he wore plaster casts on his 2 legs and arm for 1 month. His mother, Laetitia, solicited Filassistance.

Laetitia : “I was very worried that Maxime could not go to class anymore and misses his school year; Year 11 is a defining year! Filassistance brought a teacher to our home so that my son could continue to study during his whole period of immobilization, and that helped us out greatly. “

 

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Filassistance

108 Bureaux de la Colline
92210 Saint-Cloud
France

+33 (0)1 47 11 24 24

contact@filassistance.fr