During this unprecedented sanitary crisis, our teams are engaged to keep on delivering the best quality service to our customers.
In order to keep them healthy and to ensure business continuity, almost all of our employees are working from home.
Our operational teams have been trained to shape their speech to the customers who are living a critical moment such as the hospitalisation or the death of a relative. Our assistance coordinators are available 24/7 to handle our customers’ requests.
Our network of providers is directly impacted by the epidemic’s consequences. As a result, response times can be longer than usual. For maintained interventions, hygiene and sanitation measures and physical distancing are applied.
Let’s be responsible and united by taking care of us and of everyone.
A human-sized structure that promotes agility and responsiveness
A multi-specialist actor in assistance to people and property, organized in 3 Business Units
Healthcare and Medical Assistance
Services and solutions
Our assistance experts
Specialized skills to respond optimally to every request for assistance
We adapt our solutions to each type of partner
- Insurance Companies
- Benefit institutions
- Mutual insurance
Our key dates
Discover the events that punctuated our history
Creation of Garantie Assistance
Creation of Filassistance by CNP Assurances
Creation of Assuristance Group, holding company detained at 66% by CNP Assurances and 34% by Swiss Life
Fusion of Filassistance and Garantie Assistance
Filassistance changes graphic identity
Filassistance is organized in operational units
We collaborate with several leading organizations in the assistance sector.
10000 providers in France for optimal territorial coverage