About Us

Our Strengths

A human-sized structure that promotes agility and responsiveness

51 M€

of revenue

8.5 million

of beneficiaries

88%

of satisfied beneficiaries

6 500

providers

A multi-specialist actor in assistance to people and property, organized in 3 Business Units

Healthcare and Medical Assistance

Roadside Assistance

Services and solutions

Our assistance experts

Specialized skills to respond optimally to every request for assistance

All our teams are based in Saint-Cloud,
in France

Our services are available 24/7

7 languages spoken in our call center

Assistance coordinators

Our helpdesk staff is trained internally to effectively support the beneficiaries and provide the most appropriate response to each situation.

Psychologists

The psychologists of our multidisciplinary team listen to and guide the beneficiaries who are going through a difficult period of their lives (mourning, job loss ...).

Social
workers

The social workers advise the beneficiaries in their administrative procedures.

Doctors

Our doctors intervene in support of assistance coordinators. Our team regulates emergencies and organizes repatriations in accordance with medical ethics.

Our clients

We adapt our solutions to each type of partner

Insurance Companies
Banks
Brokers

Benefit institutions
Mutual insurance
Retailers

Our key dates

Discover the events that punctuated our history

1978

Creation of Garantie Assistance

2000

Creation of Filassistance by CNP Assurances

2012

Creation of Assuristance Group, holding company detained at 66% by CNP Assurances and 34% by Swiss Life

2017

Fusion of Filassistance and Garantie Assistance

2018

Filassistance changes graphic identity

2018

Filassistance is organized in operational units
(2nd quarter)

Our partnerships

We collaborate with several leading organizations in the assistance sector.

Filassistance and CNP Assurances are at the origin of the creation of the Association of Personal Services Companies (local services such as domestic helpers, childminders, etc.). The objective of the AESP is to defend the quality of service in this market.

The French Association of medical teleassistance federates the professionals of the sector around a common charter allowing to ensure the quality and the ethics essential to the provision of this service.

Founded in 1992, IAG is the largest international network of assistance companies and service providers. It is specialized in travel assistance (tourists, expatriate workers, companies).

The National Syndicate of Assistance Companies aims to study and defend the interests of the profession, and to work on technical and legal topics specific to the profession of assistance. Its objective is to adapt the assistance activity with regard to social and economic changes.